{"id":1200,"date":"2020-11-10T16:37:28","date_gmt":"2020-11-10T14:37:28","guid":{"rendered":"https:\/\/www.alphabet-epe.com\/?p=1200"},"modified":"2023-04-28T22:03:40","modified_gmt":"2023-04-28T19:03:40","slug":"customer-satisfaction-survey-2020","status":"publish","type":"post","link":"https:\/\/www.alphabet-epe.com\/en\/blog-en\/customer-satisfaction-survey-2020\/","title":{"rendered":"Customer Satisfaction Survey 2020"},"content":{"rendered":"<p><span data-contrast=\"auto\">It<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">is<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">with<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">great<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">pleasure<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">that<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">we<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">are sharing the results of\u00a0<\/span><span data-contrast=\"auto\">ALPHABET<\/span><span data-contrast=\"auto\">\u2019<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Customer<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Satisfaction<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">Survey\u00a0<\/span><span data-contrast=\"auto\">2020<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">which\u00a0<\/span><span data-contrast=\"auto\">was\u00a0<\/span><span data-contrast=\"auto\">held in\u00a0<\/span><span data-contrast=\"auto\">the\u00a0<\/span><span data-contrast=\"auto\">third quarter<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">After<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">24\u00a0<\/span><span data-contrast=\"auto\">consecutive<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">years<\/span><span data-contrast=\"auto\">,\u00a0<\/span><span data-contrast=\"auto\">we<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">are<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">proud<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">to<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">confirm<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">once again\u00a0<\/span><span data-contrast=\"auto\">that<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">the<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">overwhelming<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">majority<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">of<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">our<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">customers<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">remain very<\/span><span data-contrast=\"auto\">\u00a0satisfied with the quality of our services, our\u00a0<\/span><span data-contrast=\"auto\">punctuality<\/span><span data-contrast=\"auto\">, the way we meet their needs and\u00a0<\/span><span data-contrast=\"auto\">the\u00a0<\/span><span data-contrast=\"auto\">support\u00a0<\/span><span data-contrast=\"auto\">we provide\u00a0<\/span><span data-contrast=\"auto\">after\u00a0<\/span><span data-contrast=\"auto\">the\u00a0<\/span><span data-contrast=\"auto\">delivery of our translation\u00a0<\/span><span data-contrast=\"auto\">projects.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Specifically<\/span><span data-contrast=\"auto\">,\u202f<\/span><span data-contrast=\"auto\">we<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">received<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">responses from\u00a0<\/span><span data-contrast=\"auto\">35\u00a0<\/span><span data-contrast=\"auto\">representatives<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">of<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">different<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">corporate\u00a0<\/span><span data-contrast=\"auto\">customers<\/span><span data-contrast=\"auto\">,\u00a0<\/span><span data-contrast=\"auto\">who regularly do business with\u00a0<\/span><span data-contrast=\"auto\">ALPHABET<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-contrast=\"auto\">The results are as follows:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">91%<\/span><\/b><span data-contrast=\"auto\">\u202f<\/span><span data-contrast=\"auto\">stated<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">that<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">they<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">are<\/span><span data-contrast=\"auto\">\u00a0<\/span><b><span data-contrast=\"auto\">highly and\u00a0<\/span><\/b><b><span data-contrast=\"auto\">very\u00a0<\/span><\/b><b><span data-contrast=\"auto\">satisfied\u00a0<\/span><\/b><b><span data-contrast=\"auto\">with<\/span><\/b><b><span data-contrast=\"auto\">\u00a0the quality of services\u00a0<\/span><\/b><span data-contrast=\"auto\">delivered by ALPHABET<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559731&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">97%<\/span><\/b><span data-contrast=\"auto\">\u202f<\/span><span data-contrast=\"auto\">stated<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">that<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">they<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">are<\/span><span data-contrast=\"auto\">\u00a0<\/span><b><span data-contrast=\"auto\">highly<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">and<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">very\u00a0<\/span><\/b><b><span data-contrast=\"auto\">satisfied<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">with<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">the\u00a0<\/span><\/b><b><span data-contrast=\"auto\">observance of\u00a0<\/span><\/b><b><span data-contrast=\"auto\">project deadlines\u00a0<\/span><\/b><span data-contrast=\"auto\">by<\/span><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><span data-contrast=\"auto\">ALPHABET<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559731&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">100%<\/span><\/b><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">stated<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">that<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">they<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">are<\/span><span data-contrast=\"auto\">\u00a0<\/span><b><span data-contrast=\"auto\">highly<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">and<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">very\u00a0<\/span><\/b><b><span data-contrast=\"auto\">satisfied<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">with<\/span><\/b><b><span data-contrast=\"auto\">\u00a0<\/span><\/b><b><span data-contrast=\"auto\">our\u00a0<\/span><\/b><b><span data-contrast=\"auto\">capabilities<\/span><\/b><span data-contrast=\"auto\">\u00a0<\/span><b><span data-contrast=\"auto\">of<\/span><\/b><b><span data-contrast=\"auto\">\u00a0solving problems<\/span><\/b><span data-contrast=\"auto\">\u00a0that arise during and after the projects they assign to us<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u202f<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559685&quot;:360,&quot;335559731&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">We welcomed these results with great satisfaction. At the same time, however, we\u00a0<\/span><span data-contrast=\"auto\">consider\u00a0<\/span><span data-contrast=\"auto\">them\u00a0<\/span><span data-contrast=\"auto\">a<\/span><span data-contrast=\"auto\">\u00a0challenge for the future, as\u00a0<\/span><span data-contrast=\"auto\">we aim\u00a0<\/span><span data-contrast=\"auto\">to maintain and further improve individual areas of our service<\/span><span data-contrast=\"auto\">\u00a0performance<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">You can click <a href=\"https:\/\/forms.office.com\/Pages\/AnalysisPage.aspx?id=JpxAGZojHECQq3BASNzNLGEZjQgvpihPucVs1NI_DMVUNkhBRDBENTBXWVBSWUQ3Q09WNEVYMUE3VS4u&amp;AnalyzerToken=I812fA1ddbrxAEs2DTFEsIiFgKuTW1hm\">here<\/a> to <\/span><span data-contrast=\"auto\">see the entire survey.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A survey that has made us proud again!<\/p>\n","protected":false},"author":1,"featured_media":2538,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[110],"tags":[],"class_list":["post-1200","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - 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